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Articles in this section
Sales Data Missing
Pour Data Missing
Incorrect Report Unit Display When Entering Inventory
"Attempted to Divide by Zero" Error When Posting Inventory
Inventory Count Cannot Be Posted - Error Message
Items Not Recognized from the Freepour Scale
"?" Error Message from the Freepour Scale
Pour vs. Sale Variance
Inventory Usage Variance
Common Issues & Troubleshooting
Sales Data Missing
Possible Causes:
- Integration application was closed
- Changes made to your POS
- New Products have not had their recipes added to track in the software
- Integration settings need to be reconnected
Solutions:
- Verify that the POS integration is active and connected.
- Verify that no changes have been made to the POS system
- Verify that there are no new products that have not been added to the software.
- If the issue persists, contact support at support@idealinventory.com
Pour Data Missing
Possible Causes:
- Wi-Fi or ethernet connectivity issue with pour tracking devices
- Devices powered off or disconnected from rest of equipment
- Data delay due to system updates (sprint specific)
Solutions:
- Ensure that all pour tracking devices are powered on and connected.
- Restart the devices and refresh the connection.
- (Sprint Specific) Check that the system date and time are correct.
- If the issue persists, contact support at support@idealinventory.com
